Return & Refund Policy – ShopZilla

Last Updated: June 2026

At ShopZilla, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

Customers may request a return within 5 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase or order number must be provided.
• Return requests submitted after 5 days of delivery may not be accepted.

Refund Policy

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your return is approved:

• Your refund will be processed within 5–10 business days.
• The refund will be issued through the original payment method where applicable.
• For Cash on Delivery (COD) orders, refunds may be sent through bank transfer or another agreed method.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Used or damaged products caused by the customer.
• Products returned without original packaging.
• Clearance, sale, or promotional items (unless defective).
• Personal care or hygiene-related products, where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will review the issue and provide a replacement or refund where applicable.

Return Shipping

• Customers may be responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
• Shipping charges are generally non-refundable.

Contact Us

For return or refund requests, please contact us:

Store Name: ShopZilla
Email: shopzilla0103@gmail.com
Phone: 0331-9777712

We appreciate your trust in ShopZilla and strive to provide the best shopping experience for our customers.